Originally Posted by StriperJohnB
The Toyota warranty is very disappointing for a company who has built a reputation on reliability.
Many things in our lives take a 360 degree journey or swing to extremes like a clock pendulum. A perfect example is the auto manufacturers. American manufacturers were a classic example.
The big three fed us a menu of poorly designed and assembled vehicles and all lost market share. Ford began the recovery first when Henry III retired and was replaced by Caldwell and Poling. They were alone in not accepting government bailout funds...Bravo. Chrysler made a resurgence under Lee Iacocca but then declined, declined more under Daimler-Benz but has made a miraculous recovery under Fiat. Who would have guessed? The Fiat CEO has his home office on the work floor at Chrysler in Auburn Hills....a totally new concept. Again...who would have guessed? GM hit the express version of the slippery slope under CEO Roger Smith and nearly put themselves out of the business but have recently staged a strong recovery. All three companies have made herculean efforts to reconnect with their customer base and offer highly improved, cleverly designed and extensively warranteed vehicles....the pendulum direction has changed.
Toyota has been the standout of Japanese automakers in totally trashing their own reputation and losing customer satisfaction. They became complacent, overly confident and totally smug. They cheated and were caught...repeatedly. It is a story of a great company that thought consumers would take whatever they served up including declining quality and shoddy warranty service. This is the same path previously followed by the big three. Hopefully, the other Asian automakers have taken note and avoid the trap.
As an aside....the worst automobile of the many I have owned and used for business/pleasure was an S-class Mercedes. In the first year of operation, it was in the shop for 32 days. After being refused a replacement, I sued them. They were forced to take the car back and refund all my money and pay damages for the inconvenience. Did they say they were sorry....Nope. Arrogance...very bad behavior. I will never knowingly buy any product manufactured by them or any of their subsidiaries. You should not have to go to litigation to get your car fixed.
Think about this....fish are not affected by arrogance, politics, bribery and marketing. This is why fishing is so much fun.